ber111 Privacy Policy: How We Handle Your Information
ber111 collects and uses your personal information only to operate your account, process wallet transactions through bKash, Nagad and Rocket, and keep the platform running securely. This policy sets out exactly what we collect, why we collect it, and what choices you have — access and use depend on your local law and eligible regions.
Account data handled by ber111
bKash, Nagad, Rocket wallet context
Your rights explained clearly
No third-party data selling
POLICY POSTURE
What Data We Collect and Why
When you open an account with ber111, we collect the details you provide during registration — your name, contact information and any identity verification documents you submit. When you connect a payment method such as bKash, Nagad or Rocket, we record the transaction reference and wallet identifier so we can match deposits and withdrawals to your account record. We do not store full payment credentials on our own servers; those are handled by the payment processors directly. We also collect technical data generated by your device and browser as you move through the platform — pages visited, session duration and device type. This helps us keep the site functional on mobile, which is how most accounts in Bangladesh are accessed. Log data is retained for a limited period consistent with our operational and security requirements. We do not sell, rent or trade your personal data to third-party marketing companies. Where we share data with service providers — such as payment processors or identity verification services — it is only to the extent needed to deliver those specific functions. Any such sharing is governed by contractual data-handling obligations. Your eligibility to use the platform depends on your local law and the regions we serve.
bKash transaction references
Nagad wallet identifiers
Rocket payment records
Device and session logs
Identity verification documents
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy covers all personal data processed in connection with your ber111 account. It applies to account registration, wallet activity, in-platform navigation and any communication you send to our support team. It does not extend to third-party sites or services you reach by following links away from ber111 — once you leave our pages, their own privacy terms apply. Understanding the boundaries helps you know exactly what falls under our obligations.
Account Access
All data collected when you register, log in or update your account details falls inside this policy. This includes contact information, verification status and any security credentials linked to your ber111 account.
Wallet Transactions
Payment activity processed through bKash, Nagad or Rocket in connection with your account is covered here. We hold transaction references and status records; full payment credentials are handled by the payment processor, not stored by us.
Site Content and Navigation
Browsing data — the pages you open, your session length and device type — is collected while you are on ber111. This data informs how we maintain mobile accessibility and resolve technical issues reported through support.
Third-Party Services
External sites, payment gateway interfaces and any services reached by leaving ber111 operate under their own privacy terms. We are not responsible for how third parties handle your data once you have navigated away from our platform.
YOUR ACCOUNT RIGHTS
Practical Steps Available Under This Policy
You have several concrete actions available to you regarding the personal data we hold. You can request a summary of what information is stored against your account at any time by contacting our support team through the route shown in your account settings. If any detail — such as your registered contact number or name — is incorrect, you can ask us to correct it; the fastest route is the account-details section of your profile page, where editable fields are clearly marked. If you believe data is being held beyond what is necessary, or if you have a question about a specific record such as a wallet transaction log, you can raise that directly with support. We will review the request and respond through the same channel you used to contact us. Where a request involves data shared with a payment processor like bKash or Nagad, we will tell you which portion falls within our control and which you would need to raise with the processor. Your ability to exercise these rights may depend on your local law and the region from which you access the platform.
Review Your Records
Contact support to request a summary of personal data held on your account, including registration details and transaction references linked to bKash, Nagad or Rocket activity.
Correct Account Details
Open the profile section of your account to update editable fields. For changes that require verification — such as a contact number tied to a wallet — follow the steps shown on the correction form.
Raise a Data Question
If you have a specific question about a record — a session log, a wallet transaction reference or a verification document — raise it with support. We will clarify what we hold and whether we can action any change.
Request Support
Every data-related request is handled through our published support routes. We do not act on requests made through unofficial channels. Use the contact details shown in your signed-in account area to reach us.
CONTACT OUR TEAM
How to Reach Us About This Policy
If you have a question about how your data is handled, or you want to exercise any of the rights described in this policy, use one of the contact routes published in your account. We respond through the same channel you use to reach us, so keep a note of your query reference.
Live Chat
Open the chat icon in your signed-in account area to send a message directly to our support team. This is the fastest route for account-specific data questions, including wallet transaction references.
Email Support
Send your data query to the support email address listed on the contact page of your account. Include your registered contact number so we can match the request to your record.
Account Help Centre
The help section inside your signed-in account lists common data and privacy questions with step-by-step answers. Check there first — many correction and access requests can be completed without contacting support directly.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We use standard technical measures to protect the data stored on your account. Sessions are managed with tokens that expire after a period of inactivity, which reduces exposure if you forget to log out on a shared device. We keep access logs to help identify and investigate any unusual account activity.
Cookie Use
We use cookies to keep your session active and remember account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the account area loads on your mobile device.
Data Retention
Personal data is kept for as long as your account is active and for a further period as required by our operational and compliance obligations. When retention is no longer necessary, data is deleted or anonymised.
Account Security
Your login credentials and any payment wallet identifiers — bKash, Nagad or Rocket references — are stored with access controls in place. We do not store full payment credentials; those remain with the relevant payment processor.
Policy Updates
When we update this policy, the revised version is published on this page with a note of the change. Continued use of your account after an update is posted means you have seen the revised terms. Contact support if you have questions about any change.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Policy
These are the questions we hear most often about how ber111 handles personal data. If your question is not covered here, use the support routes described above to reach us directly.
What personal information does ber111 collect when I open an account?
We collect the details you enter during registration — name, contact information and any identity documents submitted for verification. We also collect wallet identifiers when you connect bKash, Nagad or Rocket, and technical session data generated by your device as you use the platform.
Does ber111 share my data with third parties?
We share data only with service providers who need it to deliver a specific function — for example, payment processors handling your bKash or Nagad transactions. We do not sell or rent personal data to marketing companies. Any sharing is governed by data-handling agreements.
How can I see what data ber111 holds on my account?
Contact our support team through live chat or the support email listed in your account. Provide your registered contact number so we can locate your record. We will share a summary of the data held and explain what each category relates to.
Can I correct information stored on my ber111 account?
Yes. Open the profile section of your account to edit fields that are marked as editable. For details tied to a payment wallet — such as a contact number linked to Nagad or Rocket — follow the verification steps shown on the correction form before the change takes effect.
How long does ber111 keep my personal data?
Data is kept while your account is active and for a further period as required by our operational and compliance obligations. Once retention is no longer necessary, data is deleted or anonymised. You can ask support for details about retention periods applying to specific data types.
Does this policy apply if I access ber111 from Bangladesh?
This policy applies to all account holders using the ber111 platform. Access to the platform and the ability to exercise data rights depends on your local law and the eligible regions we serve. If you are unsure whether your region is covered, check the eligibility information in the account sign-up flow.
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